Last updated: [Last updated date]
Policy version: [Policy version]
Recommended initial summary for the page
· We collect only the personal data reasonably necessary to respond to inquiries, prepare proposals, and operate private travel services.
· We do not sell personal data or share it with third parties for their independent marketing purposes.
· We share information only with trusted providers when necessary to deliver the requested service.
· Sensitive information, such as allergies, mobility notes, health-related notes or minors’ data, is requested only when relevant for safety or logistics.
· Users may exercise their rights of access, correction, deletion, objection or withdrawal of consent, as applicable under the relevant law.
Main content
1. Introduction
[Commercial Brand], operated by [Legal Company Name], respects your privacy and is committed to protecting your personal data. This Privacy Policy explains what personal data we collect, how we use it, why we process it, how long we keep it, with whom we may share it, and how you can exercise your rights.
This Policy applies when you visit our website, submit a request, contact us, book a service, communicate with us, or participate in one of our tours or travel programs.
2. Data Controller
The data controller is [Legal Company Name], RUT [RUT], with address at [Commercial Address], Santiago, Chile.
Privacy contact: [privacy email]
3. Personal Data We Collect
We collect only the personal data that is reasonably necessary to respond to your inquiry, prepare a proposal, coordinate services, comply with legal obligations, and deliver safe and personalized travel experiences.
3.1 Data You Provide
· Identity and contact details: name, email, phone number, country of residence, language preference, billing details, and company name when applicable.
· Trip details: travel dates, number of passengers, hotel or accommodation, pick-up and drop-off locations, flight or cruise information, itinerary preferences, preferred destinations, wine preferences, activity preferences, and budget range when provided.
· Passenger requirements: dietary notes, allergies, mobility limitations, accessibility needs, age-related requirements, luggage needs, child-seat requirements, and other information relevant to the service.
· Communications: emails, form submissions, WhatsApp messages, phone notes, feedback, reviews, and other communications related to your request or booking.
· Payment-related information: payment status, transaction references, invoice or receipt details. We do not store full credit-card numbers on our systems.
3.2 Data Collected Automatically
· Technical data, such as IP address, browser type, device information, operating system, pages visited, date and time of visit, referring pages, and approximate location derived from technical data.
· Cookie and analytics data, subject to your cookie preferences and applicable law.
4. Sensitive Data
Some information you provide, such as health, mobility, allergy, or dietary information, may be sensitive or require special care. We request this information only when relevant to operate the service safely and appropriately. By voluntarily providing this information, you authorize us to process it for the purpose of planning and delivering the requested service.
5. How We Use Personal Data
We use personal data for the following purposes:
· to respond to inquiries and prepare personalized proposals;
· to confirm, coordinate, operate, and follow up on tours, transfers, and travel programs;
· to communicate operational information, including pick-up details, changes, reminders, safety notes, and emergency updates;
· to coordinate services with trusted providers, such as guides, drivers, wineries, restaurants, hotels, venues, museums, and transport providers;
· to process payments, issue receipts, invoices, and accounting records;
· to manage customer service, complaints, feedback, and quality control;
· to improve our website, services, internal processes, and customer experience;
· to comply with legal, tax, accounting, consumer-protection, and regulatory obligations;
· to send occasional marketing communications only when permitted by law or with your consent, with an option to opt out.
6. Legal Bases for Processing
Depending on the context, we process personal data based on one or more of the following legal bases:
· performance of a contract or pre-contractual steps requested by you;
· your consent, especially for optional communications, cookies, marketing, or sensitive information voluntarily provided;
· legitimate interests, such as service coordination, fraud prevention, quality improvement, customer support, and business administration;
· compliance with legal obligations, including tax, accounting, consumer-protection, and regulatory requirements.
7. Sharing Personal Data with Trusted Providers
We may share only the information necessary to deliver the requested service with trusted providers, including guides, drivers, wineries, restaurants, hotels, venues, museums, activity operators, transport providers, payment processors, technology providers, professional advisors, and public authorities when legally required.
We do not sell personal data. We do not share personal data with third parties for their independent marketing purposes.
8. International Processing and Transfers
Our company operates in Chile. If you contact us from another country, your information may be processed in Chile. Some technology, payment, email, hosting, analytics, or communication providers may process data in other countries. When personal data is transferred or processed internationally, we will apply reasonable safeguards consistent with applicable law.
9. Data Retention
We keep personal data only for as long as reasonably necessary for the purposes described in this Policy, including service delivery, customer support, legal, tax, accounting, dispute-resolution, and business-record purposes.
Inquiry data that does not result in a confirmed booking may be retained for follow-up and business-record purposes for a reasonable period. Booking, payment, invoice, and service records may be retained for the periods required by Chilean law and legitimate business needs.
10. Security
We apply reasonable technical and organizational measures to protect personal data against unauthorized access, loss, misuse, alteration, disclosure, or destruction. No website, email, messaging system, or digital storage method is completely secure, but we work to maintain appropriate safeguards according to the nature of the information we process.
11. Cookies and Analytics
Our website may use essential cookies required for site operation and, subject to your preferences where required, analytics or performance cookies to understand how visitors use the site and improve the user experience.
You can manage cookies through the website cookie banner, where available, or through your browser settings. Disabling certain cookies may affect website functionality.
12. Marketing Communications
We may send occasional updates, offers, or relevant travel information when permitted by law or when you have consented to receive them. You may opt out at any time by following the unsubscribe instructions or contacting us at [privacy email].
13. Your Rights
Subject to applicable law, you may request access to your personal data, correction of inaccurate or outdated data, deletion of data when legally appropriate, limitation or objection to certain processing, withdrawal of consent, and information about how your data is used or shared.
To exercise your rights, contact us at [privacy email]. We may need to verify your identity before responding. We will respond within the timeframe required by applicable law.
14. Data of Children and Minors
Our services are intended to be requested and booked by adults. When information about children or minors is provided as part of a family or group booking, we process that information only to plan and deliver the requested service safely, such as arranging child seats, age-appropriate activities, dietary notes, or logistics.
15. Links to Third-Party Websites
Our website or communications may contain links to third-party websites, such as wineries, hotels, restaurants, museums, payment platforms, review platforms, or partners. We are not responsible for the privacy practices, content, or security of third-party websites.
16. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements, or business practices. The latest version will always be available on our website and will indicate the date of the last update.
17. Contact
For privacy questions or requests, contact:
[Legal Company Name]
RUT: [RUT]
Address: [Commercial Address]
Privacy email: [privacy email]
Phone: [phone number]
